DELIVERY TIME AND CHARGES

We offer free shipping in Lebanon.
International Shipping cost varies depending on location and package size.
Taxes (VAT) are included in all of our transactions, but are subject to import fees. Payment of these import fees is the sole responsibility of the Client. Our designated shipping company is DHL . You may track your shipment using your Order I.D (tracking number) provided for you when transactions are complete.
For more information, feel free to visit www.dhl.com.

Processing Times

Orders are processed Monday through Friday, excluding holidays. Please allow 1-2 business days for processing in the Lebanese territory. For international purchases, shipping may take up to 7 working days, depending on the location of the country. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock.

Change Of Shipping Address

Once your order is placed we are unable to change the shipping address. We offer you the possibility to create several shipping addresses within your account. When submitting your order you may select the address where you would like the order to be delivered.

RETURN AN ITEM

Online orders can be returned in Nakhle boutiques!
Your order can be returned in store or online for a credit voucher on your account valid for 15 days. You have 7 days to decide whether you want to keep or return an item.
If you choose to return in store, we invite you to visit one of our store and provide your order number to one of our store associates.
If you choose to return online, the return form needs to be included in your package to ensure processing of your return.
Worn, altered or washed merchandise cannot be returned.  All returned items must be in their original condition, with tags attached.
Upon receipt of the return, Nakhle reserves the right to deny a return if the merchandise does not meet the return policy requirements.

EXCHANGES

Online orders can be exchanged in Nakhle boutiques!
Your order can be exchanged in store or online. You have 7 days to decide whether you want to keep or exchange an item.
To exchange an item in store, please return the item you wish to exchange in store and provide your order number to one of our store associates. ie: an order confirmation email or a shipment confirmation email.​
To exchange an item online, please return the item you wish to exchange and place a new order on nakhleshop.com.

If you feel the need for our assistance, you are free to contact us by email:  info@nakhleshop.com

DIFFERENT PAYMENTS METHODS

1. Cash on delivery (only in Lebanon)
2. Credit Card Machine on delivery (only in Lebanon, on request)
3. Credit Card Online